Refund & Return Policy

Last updated: January 02, 2025

Thank you for shopping at Golden Trees Enterprises.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Golden Trees Enterprises, Prem Vihar Palwal, HR-121102.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Golden Trees Enterprises, accessible from https://goldentrees.info

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 3 days without giving any reason for doing so.

The deadline for cancelling an Order is 3 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By Email: gtgoldentrees@gmail.com

  • By Visiting this page on our website: https://goldentrees.info/contact-us

  • By Phone Number: +91 9050955113

  • By Mail: Prem Vihar Palwal, HR-121102

We will reimburse you within 14 working days of receiving the returned item. We will use the same means of payment as you used for the order, and after deducting all taxes, referral bonuses and other charges.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days

  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Prem Vihar Palwal, HR-121102

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

This Gift Policy outlines the terms and conditions applicable to gifts offered by our company.

  • 1. Non-Monetary Nature of Gifts
    • Gifts provided by the company cannot be exchanged for money under any circumstances.
  • 2. Bike Gift Terms
    • If a bike is offered as a gift, the company will only cover the ex-showroom price of the bike.
    • The following charges must be borne by the recipient:
    • RTO Charges: Registration fees applicable for the bike.
    • Insurance Charges: The cost of insuring the bike.
    • Other Charges: Any additional expenses such as extended warranties, handling fees, or optional accessories.
  • 3. Claim Process
    • The recipient must comply with the company's specified process to claim the gift.
    • All applicable charges must be cleared by the recipient before taking possession of the bike.
  • 4. Acceptance of Terms
    • By claiming the gift, the recipient agrees to the terms and conditions outlined in this policy.

This policy is designed to ensure fairness and clarity in our gifting process. For any queries, please contact our support team.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: gtgoldentrees@gmail.com

  • By visiting this page on our website: https://goldentrees.info/contact-us

  • By phone number: +91 9050955113

  • By mail: Prem Vihar Palwal, HR-121102

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